See question: “The fitness tracker screen shows nothing.”
The battery may be empty. Please try charging the device. To do this, connect the USB charger cable supplied with the device to the fitness tracker using a magnetic connector and plug the USB connection into an activated USB socket. The screen shows a charging symbol.
Please check whether you have switched on the screen by touching the sensor button. You will find details in the operating manual of the device.
The trackers adopt the time and the date from the smartphone when linked for the first time (so-called onboarding), as well as with any subsequent synchronisation. Please check the date and time settings on your smartphone and link the fitness tracker to the smartphone.
No, the fitness tracker should not be worn while showering or swimming. However, it is splash-proof and therefore well-protected against moisture, such as washing your hands or sweating during an activity.
Please check that the charging cable is correctly connected to the fitness tracker and the USB connector. It is connected to the fitness tracker with the two small magnets at the connection of the charging cable. Their polarity determines the direction of the connection. If the contacts are correctly connected, the cable connects magnetically.
Please also check if the USB connector is activated, i.e. actually provides a charging current. You can do this by connecting another device and checking whether it receives power.
The power consumption of the device depends on the degree of activity or the frequency of measurements and the scope of the functions Depending on the model, a device with activated HR measurement for example requires significantly more power than when the function is switched off.
Heart rate is determined through optical pulse measurement.
The time on the fitness tracker is automatically updated by the Soehnle Connect app every time you link them (synchronisation). The latter depends on the settings of the operating system of the smartphone that is used, which takes into account summer and winter time. It is not possible to set the time directly on the device without using the Soehnle Connect app.
It is not necessary to turn the device off.
The Fit Connect 100 vibrates as soon as a successful link has been established with the app. The screen will also show the current time.
Please check whether the HR measurement function is activated on the device. This can be seen by the illuminated or flashing green LED light at the bottom of the unit. If this is deactivated, first switch on the function on the second display screen of the device by pressing the sensor button for 5 seconds. The device starts searching for your pulse, indicated by a dotted line. This process may take a few seconds to complete.
Check that the device is in the correct position on your wrist. It must be in close contact in order to facilitate measurement.
Please make sure that your skin is in direct contact with the device at the measuring point. Hairiness might affect functionality.
Please check if the Bluetooth function on your smartphone is activated. If not, activate Bluetooth on your phone.
If you have a Soehnle Fit Connect 200 HR, check if the Bluetooth function of the device is activated. Please refer to the user manual of the device for instructions.
Please check if the Bluetooth on your smartphone is at least version 4.0.
Please check if the operating system of your smartphone is compatible with the products of the Soehnle Connect range. This means that the operating system of your smartphone must have version 4.4.4 or higher for phones with the Android operating system, or iOS 9 for Apple.
It is possible that the device may interpret abrupt hand movements (for example, during driving, drumming etc.) as steps. However, this does not happen often and is of little importance with regard to the total number of recorded steps. These often concern recurring values, so that in particular the acquired data are well comparable over a period of time.
Yes, that is possible. The step size that was set up has an effect on the distance that is displayed. When you are jogging, your step size is often bigger than when walking, which can lead to deviations. You can change the step size stored in the device by changing the step size in the Soehnle Connect app in the user settings and linking the device with the app once. The new settings are then applied
After changing the settings, make sure that you link the fitness tracker with the Soehnle Connect app again. The values should then be applied automatically. However, this is not displayed separately.
Changes to the device-specific settings in the Soehnle Connect app are only applied once the device has been linked again (synchronisation).
You can switch off the HR function on the device by pressing the sensor button on the second display screen of the device for 5 seconds. After 5 seconds, the display of the current value starts flashing. When the sensor button is released, the display changes to “OFF”.
No, in principle you don't need to have a constant link with your smartphone to use the fitness tracker. All Soehnle fitness trackers have a memory that saves the collected data for a certain period of time. The memory size varies from device to device. Please refer to the user manual for the respective product.
However, to store your real-time HR data in the Fit Connect 200 HR, the device must be connected to the Soehnle Connect app. It is, however, also possible to read the current value without a smartphone.
Yes. Currently, the number of unanswered calls as well as missed text messages can be displayed. Texts actually transmitted by e-mail, WhatsApp or Facebook will be supported soon. In order to use this function, you must grant the app permission to use your contact data and call list when using the device for the first time.
In principle, the fitness tracker can be worn on any arm. In order to keep the number of counts that should not be allocated as steps small, however, it is best to wear the device on your non-dominant arm – on other words, right-handed people should wear the fitness tracker on the left arm and vice versa.
On Soehnle models where the text reads at right angles to your arm, this can be reversed in the device settings in the Soehnle Connect app, so that the data is always easiest to read (Main menu - My devices - Three-point icon on the right).
With the Fit Connect 100 and Fit Connect 200 HR models, the text direction can be adjusted in the device settings under “My devices” (Main menu - My devices - Three-point icon on the right).
The Bluetooth function of the Fit Connect 200 HR can be deactivated. For instructions on how to turn off the Bluetooth function, refer to the operating manual of your device.
It is possible that hand movements made during driving or other activities are interpreted as steps. However, this does not happen often and is of little importance with regard to the total number of recorded steps. These often concern recurring values, so that in particular the acquired data are well comparable over a period of time.
Please open the Soehnle Connect app and remove the device from “My devices” (Main menu - My devices - Three-point icon on the right - Remove device). Then go to the Bluetooth menu on your smartphone and remove the device there. This menu is usually found under “Settings” -> “Bluetooth” in the operating system of your smartphone. To establish under which name your Soehnle fitness tracker is displayed in the Bluetooth menu, refer to “Bluetooth names of the Soehnle fitness tracker”). Then link the device again using the “Add device” function under “My devices”.
If it still does not work, check for updates for the operating system of your smartphone, perform an update and then try again.
There are several reasons for deviations in sleep detection. Please check whether you have switched the fitness tracker to sleep mode at the beginning and end of sleep times, or if the standard pre-set sleep times in the Soehnle Connect app are correct. This setting can be adjusted under the device settings (Main menu - My devices - Three-point menu on the right). If you don’t, this may lead to misinterpretation of the movements that are used for detection.
Furthermore, a great deal of movement takes place during sleep. That is why computational interpretation and assignment to sleep and sleep phases can only be done with approximate precision. There may also be deviations from your actual sleep behaviour. However, over an extended period of time, the data is used very effectively for comparison.
In order to get the best possible sleep measurement, the Fit Connect fitness tracker should be worn on the wrist of your non-dominant arm, e.g. a right-handed person would wear it on the left arm and vice versa.
The interpretation of the waking phase – in the transition from awake to asleep – is particularly difficult to measure. Gaps in sleep recording therefore does not necessarily mean that you were consciously awake, but that you may have been sleeping particularly restlessly during that period.
In order to increase the accuracy of step measurement, we recommend that you wear the Fit Connect fitness tracker on the wrist of your non-dominant arm, e.g. if you are right-handed, you would wear it on the left arm and vice versa. Also, carrying items on the arm on which you wear your fitness tracker can affect the measurement.
The built-in motion sensor, which takes several axes into consideration during the measurement, perceives movements very sensitively and assigns the pattern of the movements according to a typical characteristic of a step.
For the Fit Connect 100 and Fit Connect 200 HR models, you must activate the sleep mode on the corresponding display screen on the device, which shows a sun and a moon, by pressing the sensor button for 5 seconds. Alternatively, you can pre-set regular bedtimes times in the Soehnle Connect app. This setting can be found under the device settings (Main menu - My devices - Three-point menu on the right).
The Soehnle Connect family of fitness trackers has a convenient wake-up function. The fitness tracker vibrates at pre-set times. This setting can be found under the device settings in the Soehnle Connect app (Main menu - My devices - Three-point menu on the right).
If you have activated your HR measurement, the tracker will vibrate after 5 and again 10 minutes to remind you that the HR measurement is still active.
If you have recently changed your smartphone or reinstalled or updated the Soehnle Connect app and you are currently using the app, enter the PIN CODE on your smartphone within 30 seconds. This is the specified time delay for entering the PIN CODE.
If you have not made any changes to your smartphone or the app, the app has not been updated automatically and you are not using the app, it might be that a device other than your own is trying to link with the fitness tracker. Although the device can be requested, no data from the fitness tracker can be exchanged by third parties, since you alone have the displayed PIN CODE. In this case, please move away from where you are or deactivate your phone’s Bluetooth function.
To transfer information about calls or messages from the smartphone to the fitness tracker requires authorisation.
The app usually requests this permission during installation. Depending on your operating system, this permission is also requested the first time you link your fitness tracker with your smartphone; you are either requested to tick this permission in the window where the 6-digit PIN code is requested, or in a separate request window (pop-up) that appears.
To grant this permission at a later date, remove the device from the app. For instructions, see “Deleting and linking the fitness tracker again”.
You can remove your fitness tracker from the app by selecting the device from the app under “Main Menu”, “My Devices”, then clicking the “Three- Point Menu” to the right of the device, and confirm.
This is a normal operation. The Soehnle Connect app processes several queries in succession during synchronisation. The date and time is also checked several times. Once the connection is broken, vibration is only triggered in conjunction with other functions (HR, alarm etc.).
See question: “The fitness tracker screen shows nothing.”
Like any other electrical device, the fitness tracker also emits heat during operation. This is no cause for concern. If you find the heat unpleasant, take the tracker off for a while.
No, all Soehnle fitness trackers are protected against moisture from the outside.
Yes, as with all battery- and power pack-operated electronic devices, the functionality of the fitness tracker can be considerably impaired by exposure to low temperatures. Please do not use the unit in ambient temperatures below zero degrees Celsius. Note: The temperature right against human skin is generally above zero degrees Celsius, even at low temperatures.
The Fit Connect 200 HR wristband cannot be replaced.
Yes, you can get a replacement cable for this product from Soehnle Customer Service.
The green light is necessary for detecting your heart rate. If you want to switch the green light off, change this in the HR measurement display. Hold the sensor button down for about five seconds and then release it (blinking HR value). The display then indicates “OFF”. The green light goes off.
The calorie consumption indicated on the fitness tracker is calculated from the steps recorded and the intensity of your activity. It only refers to calories consumed by activity. The calories already required by your body in a resting state are not taken into account here.
The calorie consumption displayed on the fitness tracker refers only to calories consumed by your activity. The calories required by your body in a resting state are not taken into account here. This gives you a direct assessment of the results you achieved through the activity. For an indication of your recommended daily calorie intake at your current body weight (daily requirement), please use the Soehnle Shape Sense Connect 100 or Shape Sense Connect 200 body analysis scale.
The Soehnle fitness tracker should sit comfortably against your skin. This is particularly important for optimal HR measurement, if your device has this function.
The tracker has a motion sensor that analyses motion patterns and uses it to calculate the number of steps.
The HR is the abbreviation for “heart rate” and refers to the function of heart rate measurement of the respective products.
No. It is not possible to measure floors or variations in height. However, your steps are also counted when you climb stairs.
The Fit Connect 200 HR model includes a charging cable. Other Soehnle fitness tracker models are charged directly via a USB port.
Every tracker is different with regard to the accuracy of its sensors, and in particular the quality of its interpretation of movements. This leads to deviations between the measurement results of different devices.
The materials used for this product have been carefully tested for tolerance and potential allergens for relevant allergies, in particular nickel. The appropriate tests were passed.
Because of the design of the display and the font, they may look incomplete. This is, however, due to technical limitations. If the display is missing entire characters (pixel error), please contact Soehnle Customer Service.
No, at very high temperatures, such as in a sauna, the functioning and the housing of the device could be permanently damaged.
Please contact the airline to enquire about this before you start the flight. For general instructions on how to disable the Bluetooth function, refer to the operating manual of your device.
The wristband of the Fit Connect 200 HR cannot be replaced.
Because of their long product names, Soehnle fitness trackers are displayed in Bluetooth menus as an abbreviation. These are:
- Fit Connect 100: AT100
- Fit Connect 200 HR: AT200
- Fit Connect 300 HR: AT300
- Chest Belt Connect 100 HR: CB100